It wasn’t the use of technology alone that led us to our success – it was also having a well defined workflow that everyone from the back office to the front lines understood and followed. Are you ready to take a closer look at your own workflow?

We’ve all had a project that starts out well but somewhere around three-quarters of the way through things start falling apart. We spoke with Lana Whitehead, a community manager at MSI, LLC about how she keeps clear communication with her vendors.

If you could read the minds of your vendors, would you want to? Sometimes it’s a love/hate relationship.

We talked with a vendor to hear her perspective on working with property managers. KC Brown is the owner of KC Land Designs but has been an account manager for 20 years as a vendor.

Here are some of her concerns when working with property management companies.

The task of collecting the correct documentation and generating reports for client review regarding services completed can be daunting. I've found creating a documented standard operating procedure for field crews is a valuable solution.

It might be tempting to think that getting your service crews to start documenting their services completed with photos is easy. In theory that may be true but in practice I've found quite the opposite. You would be surprised how important spelling out the precise the requirements for photos can be. Good photos are essential to customer satisfaction and when it comes to liability the importance of photo standards is all the more critical.